ServiceManager Portal: Your Gateway for Service, Repair and Calibration
For Test & Measurement customers in North America, Yokogawa's ServiceManager Portal is your centralized online tool for managing all Repair and Calibration needs efficiently and securely.
Through the portal, you can:
- Request Repair and Calibration services
- Obtain a Return Authorization (RA) number
- Check the status of your existing RA
- Track and manage your service requests
Return Authorization (RA) Requirements and Guidelines
A Return Authorization (RA) number must be obtained before returning any used equipment to Yokogawa. Here is a helpful tutorial demonstrating how to create a new RA number:
Important Guidelines
- No product returns will be accepted without a valid RA number.
- Products must be returned within 30 days from the date the RA is issued. After 60 days, the RA will be automatically canceled.
- Access the ServiceManager Portal to request and manage your RA.
Purchase Order (PO) Instructions
When submitting a PO for service or repair, please follow these steps:
- Tariff Surcharge:
Add applicable tariff surcharge as a separate line item labeled "SURCHARGE."
- PO Address:
Yokogawa Corporation of America
2 Dart Road
Newnan, GA 30265
Credit Card Payments
Certificate of Neutralization
To protect Yokogawa Corporation of America employees and comply with EPA (40CFR 260, 261) and OSHA (29CFR 1910) standards, all instruments that have been installed or exposed to potentially hazardous substances must include:
- A Material Safety Data Sheet (MSDS)
- A Certificate of Neutralization confirming that any hazardous materials have been safely neutralized prior to shipment
Helpful Resources
Additional user guides and support documentation for the ServiceManager Portal :