Thank you for choosing Yokogawa for your test and measurement needs. Please find below the guidelines for returning products, subject to approval and applicable fees.
Eligibility
- Return Window: Products are eligible for return only within 6 months from the ship date from Yokogawa.
- Order Cancellations: Orders can be canceled within 3 business days of the Order Acknowledgement at no charge, provided production of the instrument has not begun.
Approval
- Authorization Required: All returns must be approved by Yokogawa. Approved returns will be provided a Return Authorization (RA) Number which must be clearly marked on return shipment(s).
- Condition of Product: If a returned product has been installed or used, it cannot be resold as new. Yokogawa reserves the right to approve, reject, or apply a restocking fee based on product condition.
- Timely Returns: Once return approval is granted, products must be received within 30 days. Otherwise, the return approval will expire and will require a new approval.
Return Fees
Restocking fees are based on the condition and type of the returned product:
- Wrong Product Shipped: No Re-stock Fee (provided it includes all accessories & in original packaging)
- Inventory Models:
- With All Accessories & Original Packaging: 15% restocking fee.
- Missing Accessories or Non-Original Packaging: 25% restocking fee.
- Non-inventory (custom configured) Models:
- With All Accessories & Original Packaging: 50% restocking fee.
- Other Circumstances: Please consult with your Local Sales Representative for guidance.
Non-Returnable/Non-Cancelable Items
Please note, the following items are non-returnable after shipment:
- Consumables (e.g., printer paper, connectors)
- Calibration services provided for products purchased (NIST, ISO17025)
- Service Parts
- Completed Documentation (e.g., Certificates of Conformance, Certified Drawings)
- Software (due to license usage restrictions)
- Non-Yokogawa products and accessories
- Items with /Z options
Return Process
To start your return process, please contact your nearest Yokogawa Sales Representative. They will guide you through the process. Here is what the typical process looks like:
- Discuss your return details with the Yokogawa Sales Representative or Regional Manager. Please provide any proof of purchase and return eligibility (e.g. Purchase Order #, Yokogawa Sales Order #, Date of Purchase, condition of equipment, reason of return etc.)
- Yokogawa Sales Representative will discuss with factory to confirm the eligibility, condition of product, and re-stock fees.
- Once approved, Yokogawa will issue you a Return Authorization Number and shipping instructions.
- Once the equipment is received, inspected, and approved, your return will be processed, and the purchase amount (less re-stock fee and other applicable charges) will be refunded.