New Product Return Policy

Thank you for choosing Yokogawa for your test and measurement needs. Please find below the guidelines for returning products, subject to approval and applicable fees. 

Eligibility 

• Return Window: Products are eligible for return only within 6 months from the ship date from Yokogawa. 
• Order Cancellations: Orders can be canceled within 3 business days of the Order Acknowledgement at no charge, provided production of the instrument has not begun.

Approval 

• Authorization Required: All returns must be approved by Yokogawa.  Approved returns will be provided a Return Authorization (RA) Number which must be clearly marked on return shipment(s).
• Condition of Product: If a returned product has been installed or used, it cannot be resold as new. Yokogawa reserves the right to approve, reject, or apply a restocking fee based on product condition. 
• Timely Returns: Once return approval is granted, products must be received within 30 days. Otherwise, the return approval will expire and will require a new approval. 

Return Fees 

Restocking fees are based on the condition and type of the returned product: 

• Wrong Product Shipped: No Re-stock Fee (provided it includes all accessories & in original packaging) 
• Inventory Models: 
  • With All Accessories & Original Packaging: 15% restocking fee. 
  • Missing Accessories or Non-Original Packaging: 25% restocking fee. 
• Non-inventory (custom configured) Models: 
  • With All Accessories & Original Packaging: 50% restocking fee. 
• Other Circumstances: Please consult with your Local Sales Representative for guidance. 

Non-Returnable/Non-Cancelable Items 

Please note, the following items are non-returnable after shipment: 

• Consumables (e.g., printer paper, connectors) 
• Calibration services provided for products purchased (NIST, ISO17025) 
• Service Parts 
• Completed Documentation (e.g., Certificates of Conformance, Certified Drawings) 
• Software (due to license usage restrictions)
• Non-Yokogawa products and accessories
• Items with /Z options

New Product Return Process 

To start your return process, please contact your nearest Yokogawa Sales Representative. They will guide you through the process. Here is what the typical process looks like: 

• Discuss your return details with the Yokogawa Sales Representative or Regional Manager. Please provide any proof of purchase and return eligibility (e.g. Purchase Order #, Yokogawa Sales Order #, Date of Purchase, condition of equipment, reason of return etc.)  
• Yokogawa Sales Representative will discuss with factory to confirm the eligibility, condition of product, and re-stock fees. 
• Once approved, Yokogawa will issue you a Return Authorization Number and shipping instructions. 
• Once the equipment is received, inspected, and approved, your return will be processed, and the purchase amount (less re-stock fee and other applicable charges) will be refunded.