Return Policy

Thank you for choosing Yokogawa for your test and measurement needs. Please find below the guidelines for returning products, subject to approval and applicable fees.

Eligibility

Return Window: Products are eligible for return only within 6 months from the ship date from Yokogawa.
Order Cancellations: Orders can be canceled within 3 business days of the Order Acknowledgement at no charge, provided production of the instrument has not begun.

Approval

Authorization Required: All returns must be approved by Yokogawa. Approved returns will be provided a Return Authorization (RA) Number which must be clearly marked on return shipment(s).
Condition of Product: If a returned product has been installed or used, it cannot be resold as new. Yokogawa reserves the right to approve, reject, or apply a restocking fee based on product condition.
Timely Returns: Once return approval is granted, products must be received within 30 days. Otherwise, the return approval will expire and will require a new approval.

Return Fees

Restocking fees are based on the condition and type of the returned product:

Wrong Product Shipped: No Re-stock Fee (provided it includes all accessories & in original packaging)
Inventory Models:
- With All Accessories & Original Packaging: 15% restocking fee.
- Missing Accessories or Non-Original Packaging: 25% restocking fee.
Non-inventory (custom configured) Models:
- With All Accessories & Original Packaging: 50% restocking fee.
Other Circumstances: Please consult with your Local Sales Representative for guidance.

Non-Returnable/Non-Cancelable Items

Please note, the following items are non-returnable after shipment:

Consumables (e.g., printer paper, connectors)
Calibration services provided for products purchased (NIST, ISO17025)
Service Parts
Completed Documentation (e.g., Certificates of Conformance, Certified Drawings)
Software (due to license usage restrictions)
Non-Yokogawa products and accessories
Items with /Z options

Return Process

To start your return process, please contact your nearest Yokogawa Sales Representative. They will guide you through the process. Here is what the typical process looks like:

Discuss your return details with the Yokogawa Sales Representative or Regional Manager. Please provide any proof of purchase and return eligibility (e.g. Purchase Order #, Yokogawa Sales Order #, Date of Purchase, condition of equipment, reason of return etc.)
Yokogawa Sales Representative will discuss with factory to confirm the eligibility, condition of product, and re-stock fees.
Once approved, Yokogawa will issue you a Return Authorization Number and shipping instructions.
Once the equipment is received, inspected, and approved, your return will be processed, and the purchase amount (less re-stock fee and other applicable charges) will be refunded.